FAQ 2017-11-29T13:16:30+00:00
GENERAL SPECIFICATIONS:
All Rattan Furniture is manufactured by BRINELL MKTG WORLD INC. exclusively for SUN VALLEY RATTAN, Philippines. All Furniture are of the finest Export Quality Rattan Stock, with no fillers.
All items, including furniture are free of visible nails and gaps. All joints are end-sealed before final assembly. 

Detailed Specifications:



MANUFACTURER 
Sun Valley Rattan: We are a leading Rattan Designer, Manufacturer and Exporter located in the Philippines, with quality that matches or surpass US, Canadian and European standards. We provide extraordinary craftsmanship and designs while utilizing the finest rattan poles in the construction of exceptional high quality Rattan Furniture and Accessories. We build our furniture entirely in-house with 100% solid high quality rattan poles and we prefer to involve our clients in the design process. We’re happy to build one piece at a time, or furnish your entire home full of rattan furniture. Your furniture is the “calling card” to your home. It should say who you are and welcome to your visitors. 

CERTIFICATE OF AUTHENTICITY 
On customer’s request, we will issue a free Lifetime Certificate of Authenticity. Sun Valley Rattan certifies that every rattan piece we design and make is fabricated entirely in our factory and that this is an original and authentic product made by Sun Valley Rattan. No two pieces are identical, thus making each piece or set a “one of a kind”. 


Our factory is under the umbrella of a Canadian parent company and adds the benefits of modern (TQM) Total Quality Management to the ancient traditions of Filipino craftsmanship to bring you the best in quality and value.

RATTAN SPECIES 
Rattan is a climbing vine with numerous thorns or spines, hairs, and bristles scattered all over the plant. Some rattans have leaves with extended whip-like structure, the cirrus, which is an extension of the midrib. Others have the flagellum, which is also whip-like, that arises from the axil of the leaf sheath. The cirri and flagella enable the palm to climb adjacent trees for support.

Rattans are observed to be growing throughout the country from Batanes to Tawi-Tawi islands. They are found from near sea level and medium elevations in the old and second growth forest. Generally, most rattan species have a wide altitudinal range although there are some species, which tend to have specific ranges. The most widely distributed of the Philippine rattan species is ditaan (Daemonorops mollis). This is followed by Tandulang parang (Calamus usitatis). Other species of Rattan include Palasan, Kalapi, Tumalin and Limuran.

Species of the genus Korthalsia are found in Quezon, Leyte, Surigao del Norte and Surigao del Sur.

RATTAN SOURCE

We ensure that all our Rattan used to manufacture furniture is from a guaranteed sustainable plantation.

QUALITY CONTROL

Novel Method in improving rattan products 

  • Simple dip treatment

To reducing fungal staining of the poles and to consequently increasing the pole quality, the treatment of our new rattans poles involves dipping freshly cut poles in a solution of water and fungicide (sodium pentachloraphenate) This is applied in the forest and is most effective when done immediately after harvesting.

MATERIAL & SIZE

Material: Palasan, Kalapi, Tumalim and Limuran grade “A”
Standard Size: 1 1/8″ (29.0 centimeters)
Secondary Sizes: 11/16″ (26.0 centimeters)
Glass: Provided by Manufacturer (for Sets Only)
Hardware: Provided by Manufacturer
Custom Size: Any height, width or thickness that is structurally and aesthetically feasible.



RATTAN FACTS

Rattan (from the Malay rotan), is the name for the roughly six hundred species of palms in the tribe Calameae, native to tropical regions of Africa, Asia and Australasia. Most rattans are distinct from other palms in having slender stems 2-5 cm diameter with long internodes between the leaves; their consequent growth habit also differs, not being trees but vine-like, scrambling through and over other vegetation. They are also superficially similar to bamboo, but distinct in that the stems are solid, rather than hollow, and also in their need for some sort of support; while bamboo can grow on its own, rattan cannot. Some general (e.g. Metroxylon, Pigafetta, Raphia) are however more like typical palms, with stouter, erect trunks. Many rattans are also spiny, the spines acting as hooks to aid climbing over other plants, and also to deter herbivores. 

USES FOR RATTAN

Rattans are extensively used for making furniture and baskets. This makes it a potential tool in forest maintenance, since it provides a profitable crop that depends on rather than replaces trees. Whether it can be as profitable or useful as the alternatives, however, remains to be seen.

Cut into sections, rattan can be used like wood to make furniture. Rattan accepts paints and stains like wood, and it is available in many colours; and it can be worked into many styles. Due to its durability, sections of rattan can be used as staves or canes for martial arts or caning people, a form of punishment still popular in many countries such as Malaysia, Singapore, and Brunei. Moreover, the inner core can be separated and worked into wicker.

The fruit of some rattans exudes a red resin called dragon’s blood. This resin was thought to have medicinal properties in antiquity and was also used as a dye for violins, among other things. The resin normally results in a wood with a light peach hue.

GLOSSARY OF TERMS

Wikipedia

SANDING

Machine sanded with super fine No. 220 grit paper followed by detailed hand sanding. No machine or cross grain sand marks. It is now ready for finish.

CUSTOM ORDERS

Special Orders are welcome. If you want us to make a custom set, just send us your scanned picture of you dream set in “jpg” format and we shall give you a price within 24 hours. We make furniture and accessories to customer’s design in any height, width or thickness that is structurally and aesthetically feasible. All you need to provide is a picture or a drawing and we take care of the rest. 

COLORS



Standard Furniture Colors and Stains. Please note that the furniture displayed on our Web Site may vary in color and stain (natural variations), which can affect the actual finish color or stain of the rattan. Variances in photography and printing may also cause finish colors shown in the pictures to vary from actual finishes.

RED CARPET SERVICE

  • Low Wholesale/Factory Price
  • Custom Design in 100’s of Styles
  • Supreme Craftsmanship
  • Fine Finishing
  • Prime Product Quality
  • On-Line Project Details & Photo Updates
  • First Class Shipping/Delivery Service via DHL
  • 100% Insurance by Euro/US based company, for a nominal fee
  • Active Communication
  • Free Lifetime Certificate of Authenticity
  • 2-years Limited Warranty
  • Unmatched References



Throughout the entire process of production, manufacturing, packing and shipping of your order, we provide detailed progress updates in the form of photos of the work being done available on-line 24/7

FINISHES

(1) 12-Step PermaLane II®
(2) Penetrating wiping stain sets the color
(3) Three Separate coats of alkyd moisture seal with fine sanding between coats
(4) Two coats of imported from Germany ‘Bayer Brand’ catalyzed Poly-Urethane with ultraviolet absorbers. Light sanding between coats
(5) Stain brightener applied. Detailed hand rubbed to smooth satin finish



FUMIGATION

Every Rattan Set together with wood crating, pallet and all Non-Manufactured Wood Packing Material (NMWP) is fumigated with Methyl Bromide [CH3Br] and are free from wood termites. Formal Certificate of Fumigation is provided according to rattan import regulations of European Union, United States, Canada, New Zealand and Australia.

PACKING

Each Set of Rattan is individually packed for export quality to ensure damage free arrival of your set.

SHIPPING COST

Shipping and Handling
All items to be shipped via DHL or FedEx are indicated with the shipping charge. Charges are for shipping only and do not include inside delivery, unpacking and set-up.

All shipping charges are for shipping to the city you live in, or to the city nearest you, but does not include home delivery. 

In Home Delivery: Available at an additional charge. Please call 63-2-822-7319 for rates. 

If you have further questions about our shipping policy, please call us at 63-2–822-7319 or E-mail us at:sales@sunvalleyrattan.com 

DHL CHARGES:

IF AVAILABLE, ALL DHL OR OTHER SHIPPING CHARGES ARE LISTED WITH THE ITEMS

Typical charges to North America and Europe:

Merchandise Total Please add to Order
UP TO $10 $5.00
$11 – $25 $10.00
$26 – $50 $15.00
$51 – 100 $35.00
$101 – $250 $75.00
$251 – $500 $150.00
$501 – $1,000 $210.00
$1,001 – $1,500 $250.00
$1,501 – $2,000 $275.00
OVER $2,000 15% OF MERCHANDISE TOTAL



DESTINATION MODE TRANSIT TIME PRICE US$
Philippines Land/Sea 1-2 weeks $150.00
US/Europe Sea-Freight 4-6 weeks $275.00
US/Europe Door-to-Door 6-8 weeks $1,250.00
Asia Sea-Freight 4-6 weeks $300.00



Note: Cost estimate is for one average 4 Piece Living Room Set or one 7 Piece Dining Room Set 

SHIPPING INFO

All items are shipped to the major city near you. For example if you live in Colorado Springs, Colorado we will ship your goods to Denver. You can make arrangement with the shipping company to have the items delivered to your home, or you may pick the items up yourself. We can arrange for delivery directly to your home, but there will be an additional charge.

  • Shipping by Sea: US or Europe 4 to 6 weeks
  • Shipping by Air: Available on request
  • Shipping Door-to-Door: Available on request
  • Insurance: All goods are insured 100%



SHIPPING COST INCLUDES

  • Point of Origin – Pickup, storage, packing and handling
  • Fumigation of goods and wood crating
  • 100% insurance of all goods on FCO orders
  • Transportation by land from Point of Origin to Manila Port
  • Manila Port Authority fee
  • Philippine customs clearance
  • Stuffing and Bkk Port terminal clearance
  • Bill of Lading
  • C/O form
  • Export license
  • Documents sent to you by courier
  • Freight to Major City near you



NOT INCLUDED IN SHIPPING COST

  • Destination Local Port Charges
  • Destination Local Import Tax/Duty
  • Penalty for Discrepancy of Incomplete Customs Clearance Documents
  • Additional Storage Fee due to longer than normal Customs Clearance
  • Auction List Fee
  • Third Party Fee for Quarantine or Legalization of Papers
  • Port-to-City Transit
  • Port-to-door delivery



PRICING INFO

All prices displayed of our Web Site is in US Dollars. Please us the Currency converter for you country of residence. Please note that prices quoted on our web site are subject to currency fluctuation, the type of workmanship and changing cost of the rattan poles. Please contact us to confirm final price 

SPECIAL ORDERS / QUOTATION

SUN VALLEY RATTAN special price quotation on custom sets is valid only for maximum of seven (7) working days from the date of issue…

DELIVERY TIME

Quotation on Special Orders: 1 to 2 days
Manufacturing: 2 – 3 weeks
Shipping/Delivery: 4 – 6 weeks
Total Delivery Time: 8 – 9 weeks



IMPORTANT!
Due to war on terror and after 9/11 US Customs check random containers for presence of explosives. They may hold incoming shipment at the main US entry port from 1-2 weeks for inspection 

INSURANCE

Full insurance coverage is provided an all manufactured items, for all FCL orders

CONSULTATION FEE

This may apply to some large orders of new designs of Rattan Sets. The consultation and design fee is $1,000.00 USD per project. The fee is payable in advance and it’s FULLY CREDITED against client’s purchase order.

PAYMENT TERMS

  • We accept payments by Wire Transfer (T.T.), Credit Cards, Western Union, Money Gram and Letters of Credit on Bulk orders.
  • 50% due upon placement of orders.
  • Balance is due upon completion of the project, but always prior to shipment.

Please Note: All orders put into production, that are canceled or have a change order request will carry a US$ 200.00 restocking fee. For single orders, please remit the full amount, prior to shipping. You may use our secure on-line card ordering facility or remit the full amount to our banking co-ordinates found on our Contact us page. 

AREAS SERVED

We ship our products throughout the world

ON-LINE CATALOGS

  • Sun Valley Rattan
  • Sun Valley Wood Products
  • Sun Valley Wood Carvings
  • Sun Valley Silver Creations



REFERENCES

US, Canadian and European references available upon request

WARRANTY

Sun Valley’s 1-Years Limited Warranty 


RATTAN WICKER AND BAMBOO FURNITURE WARRANTY POLICY



This warranty is given to the initial purchaser and is valid for as long as the product is owned by the original buyer. The warranty, which runs from the date of purchase, covers defects in materials and craftsmanship found during standard residential use of the products during warranty period. Standard residential use is defined as the proper usage by individual(s) in a home, and weigh less than 250lbs. If a product is defective, and if written notice of the defect is given to shipper within the Applicable Warranty Period, shipper at its option will either repair or replace the defective product with comparable component or product. This warranty does not cover damage caused by transportation, delivery, or abuse. This warranty applies only under the conditions of normal usage and does not apply to defects resulting from misuse, accidents, negligence or normal wear. 

Applicable Warranty Period Products / Restrictions
Twelve (12) Months Rattan Frame and Wicker Weaving
Twelve (12) Months Fabric and Seating Cushions



  • Fabric is warranted against wear under normal wear and condition only.
  • This does not cover shrinkage, piling, or fading due to chemical after-treatments or improper cleaning.
  • Cushions are warranted against defects and loss of foam resiliency, under normal use only.
  • Do not confuse normal softening and flattening that occurs in all foam products with actual loss of foam resiliency.


This warranty does not apply to “normal wear and tear”, damage caused by carrier, damage caused by transport of product from one site or location to another, alterations to the product not expressly authorized by shipper, products considered to be of a consumable nature.

Should an item covered under this warranty fail, please return product to the shipper directly. A written authorization for returning defective parts to shipper is required. Defective parts will not be received unless a written authorization has been issued and accompanies the articles being returned. Shipper will, at its discretion, repair or replace the defective part and return it to the purchaser.

This warranty is presented in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranties of merchantability of fitness for a particular purpose. The customer’s exclusive remedy with respect to any and all losses or damages resulting from any cause whatsoever shall be repaired or replaced as specified above.

MINIMUM ORDER

Individual Sets: 
1. No minimum or maximum for your order.
2. Full payment should be received upon placing the order.
3. Besides our secure on-line card payment, we accept payments via (T.T.) Telegraphic Transfer, Money Order, Cashier’s Check and other Money Transfer Services available in your area. Our details for making payment shall be emailed to you as soon as you have placed your order. 
4. Orders that have been placed into the production are non-cancel able. Cancellation shall forfeit the payment received. 

Bulk Orders:
1. Minimum Order for Distributors is one (1) 20 foot Container. Mixing items is accepted. We will assist you in maximizing the space for your Container. 
2. Orders should be placed with 50% down payment and full payment to confirm Purchase Order should be received prior to the shipment. 

ABOUT RATTAN

Rattan is mostly found in the deep tropical forests of Southeast Asian countries, which, among them, are the Philippines where excellent quality of Rattan grows in abundance. Rattan plants are classified in the division Magnaliophyta, class Liliopsida, order Arecales, family Palmae. It grows as a long slender spiny vine-like pole with exterior characteristic almost similar to bamboo, but it has a solid inner core and skin that is strong and durable. Rattan’s maturity is reached after six to fifteen years in which the stems can change from green to yellow color with an increase in toughness and strength that is guaranteed to last generations of use. These characteristic of Rattan makes this wild jungle vine-like plant a unique and outstanding material for indoor and outdoor furnishings. 

Very few people know that Rattan bares fruit. Rattan fruit comes in bunches and is soft, juicy and very sour; it satisfies anyone’s desire for truly tropical sour fruit. With yellow to light brown color, the skin of the rattan fruit is hard, dry and looks woven. Unlike other fruit, rattan has three sections in each fruit, each has a hard seed. Both fruit meat and seeds are dark red to brown in color.

Growing in dense rainforest’s, rattan climbs on tree limbs until it reaches the top to get sunshine. The main stem grows from their parents’ plant to tree height, falling to the jungle floor under their own weight and then climbing to tree top height again. While it grows to reach above the forest canopy, Rattan climbs like a vine maintaining an almost uniform diameter throughout its length. The skin of rattan pole is hard and durable, while the inner core is tough, fibrous and flexible. With steam or flame, it can be bended into various forms without breaking it, yet retaining the shape. 

Rattan grows year-round but harvesting is done manually. It grows as high as 200 to 600 feet, with diameters varying from half inch to two inches more or less. There is no standard size for the demand of rattan pole in furniture making. Every pole that comes out of the forest has its own use. Due to the difficulty in bringing the Rattan out of the forest, they are cut into 10 to 15 feet long poles, before they are bundle-tied together and manually carried out of the jungle. The skin from the larger poles are peeled out, which is mostly used for weaving, binding and wrapping. The inner part is used for framing and other larger weave designs. We use our thinner poles for delicate and quaint designs for our furniture.

HOW TO MAINTAIN THE QUALITY OF YOUR RATTAN

Maintenance of your rattan furniture is very easy. Here are few tips to keep your rattan furniture in its best condition. 

  • To prevent dust buildup, simply wipe it with a dry cloth, feather duster or the soft brush attachment on your vacuum cleaner.
  • Only use a slightly damp cloth to remove spillages.
  • Wipe the piece down occasionally with damp cloth and mild household cleaner.
  • Un-lacquered pieces, those left in the natural state, can be sprayed with a clear varnish to seal the surface.
  • If your furniture is really dirty you may find it beneficiary to hose it down, but make sure you dry your furniture properly! Check with our sales staff, if this method is suitable for your furniture.
  • The cushions of your rattan furniture may be susceptible to fading. Turning the cushions regularly and protecting it from too much direct sun exposure will help slow down fading of the material.
  • In time, the weave of the seating and back support of your chairs may be damaged. It can easily be repaired if you take it to a rattan repair shop. It is much cheaper to repair it than to buy a new piece.
  • To touch up paint on white wicker, always make sure that the area to be painted is dry and dust free.



TIPS TO ENJOY YOUR FURNITURE OUTDOORS

  • Check with our office whether your rattan furniture is suitable for use in the garden as well. This way you will get double usage out of it.
  • Cover your furniture when not in use, whether it’s outside in the garden or in un-shaded porches.
  • Choose a pattern for your cushions you know you can live with for a good number of years.
  • Make sure that your cushions are fire retardant. Just check with our office.
  • A good color harmony makes you feel relaxed. Use colors, prints and designs for your cushions that are soothing to look at.
  • Check with our office whether you can remove the cushion covers for (dry) cleaning.
  • Choose smaller pieces if you have limited space for your furniture.



Furniture Foam Cushion Materials

The purpose of this of this section is to educate you about foam cushion materials that are used in furniture. If your foam cushion material is more that 10 years old, or if it is beginning to have a “rounded” front edge, or if the seat foam doesn’t offer you the support you need to feel comfortable, then you are probably ready for new foam cushions. 

WHAT MAKES GOOD FOAM?

There are three performance test are of primary concern in evaluating the suitability of foam. The first concern is if the foam is rated a HIGH RESILIENT (HR). The next concern is DENSITY rating of the foam. And finally, the INDENTATION LOAD DEFLECTION (ILD) rating is also an important factor in selecting a foam material for your new cushions.

HIGH RESILIENT (HR) foam is what you might think it is. It is a foam material that is produced to offer a longer useful life that a non-HR foam. HR foam is often also rated a fire resistant (FR). All of our foam is rated both HR and FR

The DENSITY rating of “High Density” is expressed as a two digit number which may range from 1.8 – 3.1. The higher the density rating… the higher the quality of the foam and the longer you can expect it to maintain its shape. We only use foam material of 2.2 – 2.4 Density for our back cushion materials to give you a soft back rest and a DENSITY of 2.8 to 3.0 for all of our seat foam cushions. 

The next rating of concern is the INDENTATION LOAD DEFECTION (ILD) rating. This is a measure of how much pressure it takes to compress he foam. 25% of its thickness. For instance, if your seat cushion is 4” thick and has an ILD rating of 33, it would take 33 pounds of pressure to condense the foam to a thickness of 3”. The ILD rating of foam material will tell you how FIRM the foam is. As we offer a 5 year warranty on our furniture sets, we only include the best foam materials that will last you for a very long time and ensure your total satisfaction. 

We usually use a back cushion foam which is 2.4 density with an ILD rating of 1.8. This foam material produces a medium-firm back cushion that is the ideal mate to our HR3.1/33 ILD seating foam material. Together, this combination of foam materials produces the ultimate in seating comfort using foam material that are of excelled quality. Where a softer back cushion is desired our 2.4 density / 12 ;b. ILD foam material may be substituted. 

HOW TO ORDER

All of our designs are viewed in our Category pages. Prices and Codes for every design are shown for easy ordering. Since we manufacture, we also accept custom-made orders. Just e-mail to us a copy of your desired design of furniture and we will do it for you. We shall be very happy to assist you in any inquiry you may have about placing your orders. E-mail your orders to sales@sunvalleyrattan.com

Production Time:

Normal time to finish an order based on designs as per our Web Site is…1 – 2 weeks. 
Custom design orders… 2 – 3 weeks
Bulk orders of 20 foot or 40 foot containers… 4 to 5 weeks 

Packing Information:

Each piece is individually wrapped and packed securely with maximum protection against any damage. We use Single Face Carton and Styrofoam in our packing.

Shipping Information:

Delivery Time is 45 days after Purchase Order is confirmed. Insurance for transport is available upon your request.

US IMPORT REGULATIONS

US Customs and Department of Homeland Security, effective 13-Aug-2004 is to check random containers for weapons, explosives and biological agents. The above procedure may delay shipment delivery for 1-2 weeks. To admit your shipment into US customer you are required to provide full name, company info, full street address with zip-code, phone, fax, email, etc.