Services 2017-09-03T11:11:39+00:00

Why Buy From SUN VALLEY RATTAN DIRECT?

Our mission is to provide an excellent shopping experience for our customers every step of the way. Here are four of the main reasons we are confident you will become a lifelong shopper at SVI SunValley International: Selection – We have one of the largest selection of furniture ranging from Tropical Furniture – Rattan, Wicker and Bamboo Furniture, Modern Contemporary, Wrought Iron and French/Italian Style Furniture on the Web.? Our Site feature makes it easy to find exactly what you want among our hundreds of choices with only a few quick clicks. Shopping is simple and hassle-free at SunValley.¬†Can’t find what you are looking for? Just Email us. Quality – Since we are the Manufacturer, we manufacture and sell only brand-new merchandise from our own factory. Our Manufacturing standards are one of the best in the market and therefore all the items we sell carry our full 5 years manufacturer’s warranty. We stand behind the quality of every item on our site. Low Prices – We comb the web to make sure our prices are the lowest anywhere. If you see an item for less, please email us. Maybe we can get you a better deal. We are proud to help you save money on the products you want. Service – Whether you are thinking about buying, or you have already made a purchase, our knowledgeable sales and service staff is only a phone call or email away. We’re here to serve your needs. Give us a call! You’ll never wait on hold! Our team is available from 9:00 am to 7:00 pm every day of the week to get you the answers you need.

OUR SATISFACTION GUARANTEE

“We guarantee your absolute satisfaction 100% of the time.” Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.

How Do I Return My Order?

Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund. The shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.

Please keep in mind that once an order is shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs and the restocking fee will be deducted from your refund.

Want to make returning items even easier and less costly? We are one of the only online retailers to provide you with a return policy alternative. In addition to our Standard Return policy above, we also offer Return Protection, for a small fee, on many of the products we sell. You can purchase Return Protection when you place your order.

If you purchase Return Protection when you place your order then you receive the following benefits if you need to make a return:

  • A full refund of all outbound, non-expedited shipping charges.
  • All restocking fees are waived.
  • We arrange and pay for return shipping

Please note: Excluding the 3 items listed above all of the terms of the Standard Return Policy still apply. The cost for Return Protection will not be refunded in the event of a return. Only standard shipping charges will be refunded, expedited shipping charges are not refundable. You may return your purchase within 30 days of receipt. Please note: certain items are not returnable. To return an item:

Using our Standard Return Policy:

  • Please email info@sunvalleyrattaninc.com and include your original order number, what product(s) you are returning, and your name. Or call us at (6345) 823-0438 . We will give you an RMA number and a return address.
  • Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
  • Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
  • Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
  • Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift wrap charges. We will issue a credit to the credit card used for the original purchase.

If you purchased Return Protection:

  • Please email info@sunvalleyrattan.com and include your original order number, what product(s) you are returning, and your name. Or call us at (632) 822-7319 so that we can start the return process.
  • Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
  • When the product is ready for pickup we will help arrange for the product to be brought back to our warehouse.
  • Once the product is back at our warehouse we will issue a credit to the credit card used for the original purchase.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned. If you have any questions about whether a product can be returned, please call us.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to manufacture products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible, or a refund from the Insurance company. If your order is shipped by Truck Freight, or White Glove, please note the important instructions below.

If Shipped via Truck Freight or White Glove

  • Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery. This is VERY important. Please take several pictures of the damaged areas and send the same to our office.
  • If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy or Return Protection plan (if you purchased it). If a product arrives and we sent the wrong item to you, or if we made an error in your order, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturer defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and want to maintain great relationships you, the customer. If you are having an issue, please contact us and we will make every effort to resolve it.

Privacy Policy

Your Personal Information Sun Valley Rattan, is the sole owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement.

Cookies and IP Addresses

Sun Valley Rattan is firmly committed to customer privacy. We use your IP address simply to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. If you set your browser to reject cookies you will still be able to use the Sun Valley Rattan site; however, the site will not be able to recognize your cart, your account, or any personalization.

External Links

This site contains links to other Web Sites. Sun Valley Rattan is not responsible for the privacy practices or the content of such sites.

Address Information

Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the sole benefit of Sun Valley Rattan to send information to customers about orders, about our company, and to send promotional material from some of our partners. This information is also used for billing and to contact you when necessary.

Demographic and profile data is also collected at our site. We use this data to tailor your experiences at our site, to show you content that we think you might be interested in, and to display the content according to your preferences.

Customer information is considered to be an asset of Sun Valley Rattan and will not be transferred to or shared with any another company.

Surveys

In our surveys we ask for contact information (typically an email address) and demographic information (for example, zip code,). We use this information to send promotional material about new products and services.

Newsletter

You may receive from time to time our newsletter with our latest products.

Security Information

This Web site takes every precaution to protect our users’ information.

When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select “Properties”.) These secure SSL-encrypted pages have URLs that start with https:// instead of http://.

If you have any questions about security at our Web site, send an email to info@sunvalleyrattan.com.

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web Site.

Terms and Conditions of Use

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this “Site”). By using this Site, you agree to the following terms of use. If you do not agree to these terms, you may not use this Site. Sun Valley Rattan reserves the right, at any time, to modify, alter, or update these Terms of Use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

General

The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

Copyright

All Web site design, text, graphics, and the selection and arrangement thereof Copyright Sun Valley Rattan 2005, or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site including reproduction for purposes other than noted above, modification, distribution, or reproduction without the prior written permission of Sun Valley Rattan is strictly prohibited.

Trademarks

Sun Valley Rattan Web Site and logo are a division of Brinell Marketing World Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Sun Valley Rattan reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Links to Other Web Sites

Sun Valley Rattan makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.

Warranties and Disclaimers

Sun Valley Rattan intends for the information and data contained in the Site to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided “AS IS.” Sun Valley Rattan EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

This Web site is operated by Sun Valley Rattan from its offices in the Philippines. The law of the Philippines of shall govern these terms and conditions, without reference to its choice of law rules. Sun Valley Rattan makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Use of this site constitutes acceptance of our Terms of Use Copyright 2005 by Sun Valley Rattan, a division of Brinell Marketing World Inc. All rights reserved.

Send Us Your Suggestions

Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with Sun Valley Rattan.

Please email us at info@sunvalleyrattaninc.com